If you're experiencing issues with accessories connected to your device, follow this step-by-step guide to diagnose and resolve the problem.
Identify the Accessory Issue
Begin by determining whether the issue lies with the battery pack, tablet, or cables.
Battery Pack Troubleshooting
- Check the Charger:
- Use the included charger (inbox charger) and test the battery again.
- If it works: No further action is required.
- If it doesn’t work:
- Are you using the inbox charger?
- Yes: If the battery still fails, order a replacement charger.
- No: Try using a Type-C PD capable charger and retest.
- Check the USB Power Bank:
- Are the lights on the power bank visible?
- Yes: Continue troubleshooting.
- No: Open the power bank and ensure all cables are connected properly. If the problem persists, order a replacement power bank.
- If there are no lights or the issue remains unresolved, further investigation or professional service may be required.
Tablet Troubleshooting
- Check if the Tablet Boots:
- Does the tablet power on?
- Yes: The issue might be related to a loose USB cable. Verify that all cables are properly connected.
- No: Proceed to the next step.
- Check Cable Connections in the Power Box:
- Are all cables connected correctly?
- Yes: Retest the device. If it boots, continue using the tablet normally.
- No: Connect an external charger to the tablet and test again. If the tablet still doesn’t boot, consider ordering a replacement part for the tablet.
Cable Troubleshooting
- Inspect for Visible Damage:
- Is the cable visibly damaged?
- Yes: Order a replacement cable.
- No: Continue to the next step.
- Check Cable Connections:
- If a cable is disconnected or you are unsure where it connects, refer to the instruction manual for proper setup.
- After connecting all cables according to the manual, retest the setup. If the issue persists, consider ordering replacement parts for missing or non-functioning cables.
Special Notes for Cables
- If a cable is lost, it's best to order official replacement parts. Non-certified or generic cables may not be compatible with your device and could cause disconnections or other issues.
- When using a USB hub, ensure all cables are properly connected. If the tablet doesn’t work after reconnecting the cables, you may need to replace the tablet.
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