If you're experiencing issues with your medical cart, particularly with the VESA mount and tablet holder, this guide will help you diagnose and resolve the problem. Follow the steps below to identify and fix any related issues.
Is the Tablet Able to Tilt Up/Down & Left/Right?
Is There Visible Mechanical Damage or a Broken Part?
Is the Tablet Moving Too Easily and Not Staying in a Fixed Position?
Further Investigation Required
1. Is the Tablet Able to Tilt Up/Down & Left/Right?
First, check whether the tablet is able to tilt in all directions (up, down, left, and right) as expected:
- If Yes: Proceed to check if the tablet is moving too easily or not staying in a fixed position (see Is the Tablet Moving Too Easily?).
- If No: Inspect for any visible mechanical damage or broken parts (see Is There Visible Mechanical Damage?).
2. Is There Visible Mechanical Damage or a Broken Part?
Examine the VESA mount and tablet holder for any visible signs of damage:
- If Yes: Order the necessary replacement parts to fix the issue.
- If No: Loosen the VESA mount tension screw and try adjusting the mount again. Refer to the service manual for details on how to adjust the tension properly.
3. Is the Tablet Moving Too Easily and Not Staying in a Fixed Position?
If the tablet is moving too freely and not holding its position, follow these steps:
- If Yes: Tighten the VESA mount tension screw and test the movement again. The screw can be found on the back of the mount (refer to the service manual for proper instructions).
- If No: If the issue persists after tightening, further investigation or servicing may be required (see Further Investigation).
4. Further Investigation Required
If none of the above steps resolve the issue, it is possible that there is a deeper mechanical problem with the VESA mount or tablet holder. At this point, it's recommended to contact our support.
Note: Always refer to the manufacturer's service manual when making any adjustments or replacements to ensure proper handling of the equipment.
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